Privacy Policy

1. Introduction

LIMOKAR places great importance on protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (FADP).

2. Data Controller

LIMOKAR
Registered office: Geneva, Switzerland
Email: contact@limokar.ch
Phone: +41 76 650 72 36

3. Data Collected

We collect the following personal data:

3.1 When booking:

• First and last name
• Email address
• Phone number
• Pick-up and destination address
• Flight number (for airport transfers)
• Number of passengers
• Special preferences (child seat, etc.)

3.2 When paying:

• Payment information (processed by our secure provider)
• Billing address

3.3 Website navigation:

• IP address
• Browser type
• Pages visited
• Cookies (see section 8)

4. Processing Purposes

Your personal data is used for:

• Booking management: Process and confirm your transport requests
• Service execution: Provide the agreed transport
• Communication: Send confirmations, reminders, and trip information
• Billing: Issue and send invoices
• Customer service: Answer your questions and complaints
• Service improvement: Analyze and improve service quality
• Legal compliance: Meet our legal and regulatory obligations

5. Legal Basis for Processing

Processing your data is based on:

• Contract execution: Necessary to provide transport services
• Consent: For marketing communications (optional)
• Legal obligations: Retention of accounting and tax data
• Legitimate interests: Service improvement and security

6. Data Recipients

Your personal data may be shared with:

• LIMOKAR drivers: For service execution
• Payment providers: For secure payment processing
• Technical service providers: Web hosting, cloud services (GDPR compliant)
• Competent authorities: When legally required

We do not sell or rent your personal data to third parties.

7. Retention Period

Your data is retained:

• Booking data: 3 years after last service (accounting obligation)
• Billing data: 10 years (Swiss tax obligation)
• Marketing data: Until you withdraw consent
• Navigation data: 13 months maximum (cookies)

8. Cookies

Our site uses cookies for:

• Essential cookies: Necessary for site operation (no consent required)
• Analytics cookies: Audience measurement (Google Analytics with IP anonymization)
• Functional cookies: Remember your preferences

You can manage your cookie preferences through your browser settings.

9. Your Rights

Under GDPR and Swiss FADP, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restriction: Restrict processing of your data
• Right to portability: Receive your data in structured format
• Right to object: Object to processing of your data
• Right to withdraw consent: Withdraw your consent at any time

To exercise these rights, contact us at: contact@limokar.ch

10. Data Security

LIMOKAR implements appropriate technical and organizational security measures to protect your data against:

• Unauthorized access
• Accidental loss or destruction
• Unlawful use, modification, or disclosure

Our measures include:

• SSL/TLS encryption for data transmission
• Secure hosting in Switzerland
• Restricted access to personal data
• Regular backups

11. International Data Transfers

Your data is stored and processed in Switzerland. In case of transfer to countries outside the EU/EEA, we ensure appropriate safeguards are in place (standard contractual clauses, adequacy decisions).

12. Policy Changes

LIMOKAR reserves the right to modify this Privacy Policy. Any changes will be published on this page with the update date.

13. Contact and Complaints

For any questions about this policy or to exercise your rights:
Email: contact@limokar.ch
Phone: +41 76 650 72 36

You also have the right to lodge a complaint with the competent supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1, CH-3003 Bern
www.edoeb.admin.ch

Last updated: January 23, 2026